Cravess Private Limited ("Cravess", the "Company," "we," "us," and "our,") respect your privacy and are committed to protecting it. This policy describes:
This policy applies only to the information Cravess collects through its Services, in email, text and other electronic communications sent through or in connection with its Services.
This policy does not apply to information that you provide to, or that is collected by, any third-party, such as restaurants at which you make reservations and/or pay through Cravess Services and social networks that you use in connection with its Services. Cravess encourages you to consult directly with such third-parties for information about their privacy practices.
Please read this policy carefully to understand Cravess's policies and practices regarding processing of your information. By accessing or using Cravess's Services and/or registering for an account with Cravess, you agree to this privacy policy and you provide your informed consent to the collection, use, disclosure, retention, and protection of your personal information as described here. If you do not provide the information Cravess requires, Cravess and its platforms may decline to provide Services to you.
This policy may change from time to time, your continued use of Cravess's Services after it makes any change is deemed to be acceptance of those changes, so please check the policy periodically for any updates.
Permissible Age: By using the Services, you represent and warrant that you are either at least 18 years of age or have the express permission of a parent or legal guardian to use the Services. If you are a parent or legal guardian of a minor who uses the Services, you are fully responsible for their use of the Services, including any legal liability they may incur.
Scope: This Privacy Policy outlines Cravess's practices regarding the processing of personal information concerning individuals engaging with our Platform and Services. This applies comprehensively to customers, restaurant partners, users of our digital platforms (websites and applications), and personnel including employees, contractors, and interns.
Data Safety Disclosure: The information in this Privacy Policy is consistent with our disclosures in the Google Play Data Safety section. We are committed to maintaining accurate and up-to-date information in both locations.
Cravess and its platforms collect information from and about users of our Services, which includes:
Your Personal Information: Information that relates to an identified or identifiable individual. This may include data you provide directly, data generated through your use of the Services, or data obtained from third parties, which, either alone or in combination with other information we possess or are likely to access, can identify you. Examples are further detailed throughout this policy.
Other Information: Data related to your use of the Services that may not directly identify you by itself but is collected in connection with your account or activities. This includes, but is not limited to, information about your internet connection, the specific device(s) and equipment you use to access our Services, and details about your usage patterns and interactions with the Services.
As detailed elsewhere in this policy, we collect this information through various means: directly from you, automatically during your interaction with our Services (utilizing technologies like cookies and tracking tools), and indirectly from third-party sources.
The information we collect on or through our Services may include:
Our Services are generally not directed to or intended for use by individuals under the age of 18 ("Minors"), and we do not knowingly collect personal information from Minors for the purposes of creating an account or for general use of our platform. However, we recognize that certain services offered through our platform may be open to use by Minors. While our platform is not designed for Minors, we recognize that an adult user may need to provide limited information about a Minor to access certain services (for example, making a reservation for a family dining experience). By providing personal information of a Minor, you, the adult user, represent and warrant that:
The information collected will be used solely to facilitate the requested service and will not be used to create a user profile for the Minor or for any marketing, profiling, or other secondary purposes. You are responsible for any information you provide about a Minor. If we become aware that personal information of a Minor has been provided without the requisite and valid parental or guardian consent, we reserve the right to delete such information immediately.
We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services, and about your use of the Services, even if you use the Services without registering or logging in.
We may also obtain information about you from third-party sources, including:
Combining Information: We expressly reserve the right to combine information obtained from any third-party sources with the information we collect directly from you or automatically through your use of our Services. This combined information is used to update, expand, and analyze our records, identify potential new customers, provide tailored advertising and experiences, improve our Services, and for other purposes described in this policy.
Third-Party SDK Compliance: We ensure that all third-party code (including SDKs) used in our app complies with Google Play Developer Program policies. We do not allow third parties to sell personal data collected from our app. This requirement applies regardless of whether user data is transferred after being sent to a server, or by embedding third-party code in our app.
We primarily collect your data to provide you the Services that you opt for. Our Services are backed by a wide array of supporting services that directly or indirectly improve the Services offered to you. We use the information we collect from and about you for a variety of purposes, including to:
Administer our Services by sharing information with relevant third parties (delivery partners, restaurant partners, service providers, vendors) to facilitate provisions of the Services. Process and complete your transactions. We also use your information to process and respond to your queries and complaints, provide you with customer support, allow you to participate in interactive features, send you questions from other users that you may be able to answer, provide you with policies about your account and notify you about changes to our platform and Services.
Diagnose technical problems, platform issues, and maintain stability and functionality, detect and prevent fraud, abuse of promotional activities, and violation of our terms of service, carry out our obligations and enforce our rights arising from any contracts (including billing and collection) and comply with legal requirements and obligations.
Understand our users (behavior, preferences, feature usage) to improve the content and features of our Service, personalize your experience by offering customized content, deals, and other services based on your preferences and interests, generate reports, conduct data analysis, and research user base and usage patterns, and conduct employee training and quality assurance.
Send you communications (via email, SMS, phone, WhatsApp, etc.) that we determine may be of interest to you regarding our services or promotions, share your preferences or availed services (if applicable) for marketing/promotional activities, enable us to show you advertisements relevant to your likely interests and administer promotions, contests, and sweepstakes. We may also use your information to contact you about goods and services that may be of interest to you.
To help us better understand your use of the Services, we may use third-party web analytics on our Services, such as Google Analytics. These service providers use the sort of technology described in the "Automatically-Collected Information" section above. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. When accessing the Services from a mobile application you may also receive tailored in-application advertisements. We may use the information we have collected from you to enable us to display advertisements to third party our advertisers'/service providers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Third-party advertisers and partners accessible via our Services use their own tracking technologies (like cookies and device IDs) to collect data about your Service usage. They use this to personalize ads shown to you (on our Services or elsewhere) based on your activity and to measure ad performance. We also allow ad networks (e.g., Google Analytics, DoubleClick) to serve tailored ads directly on our Services using their own tracking technologies. Importantly, Cravess does not control these third-party technologies or their data practices; their own privacy policies apply. Opting out of tailored advertising will not stop ads altogether, only personalization. We are not responsible for the function or accuracy of third-party opt-out mechanisms.
To enhance your experience and enable social features on our Services, such as finding friends or sharing recommendations, you may choose to provide us with information from your device's address book. We may use this information to help identify your contacts who are also users of our Services, to facilitate connections and recommendations between you and your contacts on the platform, and potentially to inform you about relevant activity of your contacts on the Services.
To ensure service quality, maintain platform integrity, resolve disputes, conduct internal training, detect and prevent fraud, and for other essential administrative and operational purposes, we reserve the right to monitor and record communications and interactions that occur through or in connection with our Services. This includes, but is not limited to, telephone calls with our customer support or operational teams, messages exchanged via chat features within our platform between users, merchants, delivery partners, or Cravess personnel, and potentially other forms of interaction facilitated through our Services. These recordings and associated data may be retained for as long as reasonably necessary to fulfill the purposes outlined above, comply with legal obligations, enforce our agreements, or as otherwise required for our legitimate business needs. Your continued use of communication features within our Services constitutes your acknowledgement of this monitoring and recording.
To provide a seamless experience across our ecosystem and enhance operational efficiency, we may share your information with our affiliates, including entities like Blinkit and Hyperpure, as well as other current or future Cravess group companies. This sharing facilitates functions such as unified login and identity management across platforms, cross-application feature integration, coordinated customer support, shared analytics for service improvement, and potentially offering bundled services or cross-promotional activities relevant to your interests across the Cravess group of companies.
We may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools as described below. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Privacy Policy, and it may be used and disclosed to others without limitation. We may utilize artificial intelligence (AI) tools and technologies to process Personal Data in order to enhance our services, improve user experience, and ensure the security and integrity of our operations. These AI tools may analyze Personal Data to identify patterns, detect anomalies, and provide personalized recommendations.
When you apply for a position with Cravess or its affiliates through our Service or other channels, we collect and process the personal information you provide (such as your resume, contact details, qualifications, work history) and information generated during the recruitment process (e.g., interview notes, assessment results). We use this information to manage the recruitment process, including evaluating your suitability for the specific role you applied for and potentially other current or future opportunities within Cravess and its affiliates, conducting background verifications (where applicable and permitted by law), communicating with you about your application, and complying with legal and regulatory requirements. We may share your information with relevant affiliates and trusted third-party service providers who assist us with recruitment functions, such as Applicant Tracking Systems (ATS), assessment providers, and background check agencies. We retain applicant information for as long as necessary to fulfill the recruitment process, comply with our legal and record-keeping obligations, resolve potential disputes, and consider you for future relevant openings, unless otherwise required or requested pursuant to applicable law. Individuals applying for gig worker opportunities with the relevant Cravess entity should read and agree to the relevant terms and conditions governing their engagement with Cravess.
We use personal information to provide you with the services that you have opted to receive through the use of our platform and services. For facilitation of this, we may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:
Service Providers: We may share your information with third party service providers that we use for a variety of purposes, such as to send you communications via emails, messages or tele-call to inform you about our products and Services that may be of interest to you, push notifications to your mobile device on our behalf, provide voice recognition services to process your spoken queries and questions, help us analyze use of our Services, and process and collect payments. Some of our products, Services and databases are hosted by third party hosting services providers. We may also use third party service providers for other projects, such as conducting surveys, organizing sweepstakes or providing services and business / commercial solutions for us whether permanently or on an ad hoc basis. We may share information about you with these service providers to enable them to perform their services.
Legal Purposes: We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal processes. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organizations on account of legal requests such as notices, summons, court order or government demand to comply with applicable laws.
Audit and other assurance purposes: We may also share your information to investigate and address threats or potential threats to the safety of any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Cravess, our employees, other users, or the public. We may also share information with internal and external audit teams and various stakeholders across our ecosystem, including affiliated entities, payment gateways, banks and other financial entities for fraud detection, prevention, mitigation, auditing and assurance purposes.
Social Networks: If you interact with social media features on our Services, such as the Facebook Like button, or use your social media credentials to log-in or post any content, these features may collect information about your use of the Services, as well as post information about your activities on the social media service. Your interactions with social media companies are governed by their privacy policies.
To enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
Correspondence: When you sign up for an account, you are opting in to receive correspondence from other Cravess users, businesses, and Cravess itself. You can log in to manage your email and notification preferences and follow the "unsubscribe" instructions for commercial email messages, but note that you cannot opt out of receiving certain administrative policy, service policy, or legal policy related correspondences from Cravess.
Platform safety: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cravess, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
With your consent: We may additionally share your information with third parties in any other circumstances where we have your consent to do so.
When you initiate transactions such as making reservations, placing orders, or processing payments with restaurants or other merchant partners ("Partners") through our Services, we share necessary information with the specific Partners to enable them to fulfill your request and provide their services effectively. This sharing mirrors the information exchange that might occur if you interacted directly with the Partner.
Any information shared with a Partner through our Services is subject to that Partner's own privacy practices and policies. They may use this information for their own purposes, including service fulfilment, customer management, analytics, and potentially marketing (subject to their independent compliance with applicable laws). Cravess has no control over, and assumes no responsibility or liability for, how Partners collect, use, or share the information provided to them. We strongly encourage you to review the privacy policy of any Partner you interact with directly or transact with through our Services.
To use certain aspects of our Services, such as to make reservations at certain restaurants and to make payments to certain restaurants, we may require your credit or debit card account information. By submitting your credit or debit card account information through our Services, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers (including but not limited to service providers who provide fraud detection services to us and other third parties), and you further agree to the following terms:
This section applies specifically to individuals who engage with Cravess and its affiliates as independent contractors or partners to provide various services facilitated through the respective platforms ("Service Partners"). This may include, without limitation, individuals providing delivery, logistics, fulfillment, procurement support, or other operational services. If you engage with us as a Service Partner, we collect and process your personal information for purposes related to your on boarding, eligibility verification, the facilitation and management of services you provide, and the administration of our contractual relationship with you.
In addition to information collected generally from users of our Services, if you are a Service Partner, we may collect:
We use the information collected from Service Partners for purposes including, but not limited to:
WE DO NOT SELL YOUR PERSONAL DATA.
We do not exchange or transfer your personal or sensitive user data to third parties for monetary consideration. "Sale" means the exchange or transfer of personal and sensitive user data to a third party for monetary consideration.
User-initiated transfer of personal and sensitive user data (for example, when the user is using a feature of the app to transfer a file to a third party, or when the user chooses to use a dedicated purpose research study app), is not regarded as sale.
Retention Period: We retain your personal information only for as long as necessary to:
Deletion: Once you have requested for deletion of the data associated with your account, we will not be able to restore your account or any of its associated data to you. Copies and backups of your personal information may continue to remain in our backup storage used for recovery in case of contingencies, as well as for enforcing our legal rights and fraud / risk mitigation purposes.
Limitations: Your rights regarding your personal information may be limited, subject to the law of your jurisdiction, particularly:
Your right to review, update, correct, and delete your information is subject to our records retention policies and applicable law, including any statutory retention requirements.
Your Right to Delete Your Account:
If you created an account through our app, you can request account deletion:
When you request account deletion, we will:
Note: Temporary account deactivation, disabling, or "freezing" the app account does not qualify as account deletion. We offer permanent deletion as required by Google Play policies.
If you would like to permanently delete your account, please use the "Contact Us" link at the bottom of every page. We will take reasonable steps to accurately record the personal information that you provide to us and any subsequent updates.
Cravess may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Cravess.
We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party service providers providing payment gateway and payment processing services are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
Encryption: All personal and sensitive user data is transmitted using modern cryptography (HTTPS/TLS).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information for your Cravess accounts with anyone. If we receive instructions using your username and password, we will consider that you have authorized the instructions and will not be liable for any breach or subsequent loss arising out of such perceived authorization.
Correspondence: When you sign up for an account, you are opting to receive correspondence from Cravess. You can manage your email and notification preferences and follow the "unsubscribe" instructions for commercial email messages. Note that you cannot opt out of receiving certain administrative policy, service policy, or legal policy related correspondences from Cravess.
You can access and update your account information through your account settings.
You can opt-out of promotional emails by clicking "unsubscribe" or adjusting your communication preferences in account settings.
You can disable location sharing through your device settings, though some features may be limited.
You can manage cookie preferences through your browser settings. See our Cookie Policy for details.
Our Services are generally not directed to or intended for use by individuals under the age of 18 ("Minors"), and we do not knowingly collect personal information from Minors for the purposes of creating an account or for general use of our platform.
However, we recognize that certain services offered through our platform may be open to use by Minors. While our platform is not designed for Minors, we recognize that an adult user may need to provide limited information about a Minor to access certain services (for example, making a reservation for a family dining experience).
By providing personal information of a Minor, you, the adult user, represent and warrant that:
The information collected will be used solely to facilitate the requested service and will not be used to create a user profile for the Minor or for any marketing, profiling, or other secondary purposes. You are responsible for any information you provide about a Minor.
If we become aware that personal information of a Minor has been provided without the requisite and valid parental or guardian consent, we reserve the right to delete such information immediately.
We use a runtime permissions request whenever available, prior to accessing data gated by Android permissions. We request permissions only when needed for specific features:
| Permission | Purpose | When Requested |
|---|---|---|
| Location | Show nearby restaurants, delivery tracking, location-based offers | When using location features |
| Camera | Upload photos for reviews, profile pictures | When adding photos |
| Contacts | Find friends, share with contacts, send invitations | When using social features |
| Storage | Save images, cache data for offline use | When downloading content |
| Phone | Device identification, call restaurant directly | When making calls through app |
| SMS | Send order updates, verification codes | When setting up notifications |
In cases where our app's access, collection, use, or sharing of personal and sensitive user data may not be within the reasonable expectation of the user of the product or feature in question (for example, if data collection occurs in the background when the user is not engaging with your app), we meet the following requirements:
Prominent disclosure: We provide an in-app disclosure of our data access, collection, use, and sharing. The in-app disclosure:
Consent and runtime permissions: Requests for in-app user consent and runtime permission requests are immediately preceded by an in-app disclosure that meets the requirement of this policy. The app's request for consent:
Android has introduced App Set ID to support essential use cases such as analytics and fraud prevention. Our usage terms for this ID are:
Usage: App set ID is used for:
Restrictions: App set ID is NOT used for:
Association with personally-identifiable information or other identifiers: App set ID may not be connected to any Android identifiers (for example, AAID) or any personal and sensitive data for advertising purposes.
Transparency and consent: The collection and use of the app set ID and commitment to these terms is disclosed to users in this legally adequate privacy notification. We obtain users' legally valid consent where required.
Cravess may process and retain your personal information on its servers in India where its data centers are located, and/or on the servers of its third parties (in or outside India), having contractual relationships with Cravess. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
If you access, use, or process personal information made available by Google that directly or indirectly identifies an individual and that originated in the European Economic Area, United Kingdom, or Switzerland ("EU Personal Information"), then you must:
You must monitor your compliance with these conditions on a regular basis. If, at any time, you cannot meet these conditions (or if there is a significant risk that you will not be able to meet them), you must immediately notify us by email to data-protection-office@google.com and immediately either stop processing EU Personal Information or take reasonable and appropriate steps to restore an adequate level of protection.
The Services may contain links to third-party websites. Your use of these features may result in the collection, processing or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services which may be linked to our services. We do not endorse or make any representations about third-party websites or services.
Our Privacy Policy does not cover the information you choose to provide to or that is collected by these third parties. We strongly encourage you to read such third parties' privacy policies prior to sharing any personal information with such third parties.
We use cookies and similar technologies to:
Cookie Policy: By using our Services with your browser set to accept cookies you are consenting to our use of cookies. Third parties whose products or services are accessible or advertised through the Services may also use cookies or similar tools. We do not control the practices of such third parties and their privacy policies exclusively govern their interactions with you.
For detailed information, please see our Cookie Policy.
We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and processing practices, the features of our Services, or advances in technology. Please check this page periodically for any changes or updates.
Use of information we collect is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will post the changes here and may notify you where required by law.
Please review the changes carefully. Your continued use of the Services following the posting of changes to this Privacy Policy will constitute your consent and acceptance of those changes.
Company: Cravess Private Limited
Email: [DPO Email - Please specify]
Alternative Contact: [Alternative Email]
Address: [Your Company Address]
Phone: [Your Company Phone]
If you have any queries relating to the processing/usage of information provided by you or regarding Cravess's Privacy Policy, you may email the Data Protection Officer (DPO) at the email address provided above.
Response Time: We aim to respond to all privacy inquiries within 30 days.